App brings artificial intelligence (AI) to enhance helpdesk experience.

Helpdesk modules within government systems often serve thousands of government users and tens of thousands of vendor users. The modules typically lack AI to customize and personalize ticket responses and improve response times. That’s why Octo developed an AI bot that can be used to solve the most common user issues that are reported to the helpdesk, enhancing the customer’s experience by reducing response times.

Instead of Show and Tell, we’ll Listen and Show. We’ll listen to what challenges your agency is facing. Then we’ll show you our cutting-edge prototypes and collaborate to decide which provides the best solution and the greatest value.

571.423.0200
olabs@octo.us